“What separates the best organizations (and your best leaders) apart is an inherent understanding of the ‘multiplier’ created when teams not only deliver on results/targets, but more importantly when results are achieved with corresponding key leadership behaviors.”

“Understanding the behaviors of your people, and how those behaviors connect to mindsets and systems opens up your ability to shape and steer your organization to a great culture, teams and results.”

“The key ingredient to transform healthcare is the evolution of leadership behaviors and mindset. It’s the only path to changing culture and improving outcomes. We need to start by understanding, measuring, coaching, integrating and sustaining key behaviors. Key behavioral indicators (KBI) enable us to measure our progress towards our vision in making healthcare a better place to give care and a better place to get care.”

“An operating system without a behavioral component is like driving a car without an engine. To engage your team and make them feel connected to the work, you must have a model that promotes key behaviors in order to drive ownership and inspire them to continually grow, improve and transform.”

“The creation of outcome and performance metrics alone doesn’t guarantee success. The ‘secret sauce’ to engaging teams to succeed is connecting and aligning outcomes to key behavior indicators. That connection allows people to visualize their role in how they contribute to, and improve, performance. It personalizes and helps illustrate the ‘how’ portion of achieving a goal.”

“Key behaviors integrated into a company’s culture are more than an indicator of great leadership. These key behaviors transcend and conform themselves into creating a compounding environment of learning that enables organizations to achieve greater strategic objectives, and leaders to develop into coaches and mentors that advance excellence and bring people together for a common purpose – continuous improvement at its core.”